国务院


中华人民共和国金银管理条例(附英文)

1983年6月15日，国务院

第一章 总 则
第一条 为加强对金银的管理，保证国家经济建设对金银的需要，取缔金银走私和投机倒把活动，特制定本条例。
第二条 本条例所称金银，包括：
（一）矿藏生产金银和冶炼副产金银；
（二）金银条、块、锭、粉；
（三）金银铸币；
（四）金银制品和金基、银基合金制品；
（五）化工产品中含的金银；
（六）金银边角余料及废渣、废液、废料中含的金银。
铂（即白金），按照国家有关规定管理。
属于金银质地的文物，按照《中华人民共和国文物法》的规定管理。
第三条 国家对金银实行统一管理、统购统配的政策。
中华人民共和国境内的机关、部队、团体、学校，国营企业、事业单位，城乡集体经济组织（以下统称境内机构）的一切金银的收入和支出，都纳入国家金银收支计划。
第四条 国家管理金银的主管机关为中国人民银行。
中国人民银行负责管理国家金银储备；负责金银的收购与配售；会同国家物价主管机关制定和管理金银收购与配售价格；会同国家有关主管机关审批经营（包括加工、销售）金银制品、含金银化工产品以及从含金银的废渣、废液、废料中回收金银的单位（以下统称经营单位），管理和
检查金银市场；监督本条例的实施。
第五条 境内机构所持的金银，除经中国人民银行许可留用的原材料、设备、器皿、纪念品外，必须全部交售给中国人民银行，不得自行处理、占有。
第六条 国家保护个人持有合法所得的金银。
第七条 在中华人民共和国境内，一切单位和个人不得计价使用金银，禁止私相买卖和借贷抵押金银。

第二章 对金银收购的管理
第八条 金银的收购，统一由中国人民银行办理。除经中国人民银行许可、委托的以外，任何单位和个人不得收购金银。
第九条 从事金银生产（包括矿藏生产和冶炼副产）的厂矿企业、农村社队、部队和个人所采炼的金银，必须全部交售给中国人民银行，不得自行销售、交换和留用。
前款所列生产单位，对生产过程中的金银成品和半成品，必须按照有关规定加强管理，不得私自销售和处理。
第十条 国家鼓励经营单位和使用金银的单位，从伴生金银的矿种和含金银的废渣、废液、废料中回收金银。
前款所列单位必须将回收的金银交售给中国人民银行，不得自行销售、交换和留用。但是，经中国人民银行许可，使用金银的单位将回收的金银重新利用的除外。
第十一条 境内机构从国外进口的金银和矿产品中采炼的副产金银，除经中国人民银行允许留用的或者按照规定用于进料加工复出口的金银以外，一律交售给中国人民银行，不得自行销售、交换和留用。
第十二条 个人出售金银，必须卖给中国人民银行。
第十三条 一切出土无主金银，均为国家所有，任何单位和个人不得熔化、销毁或占有。
单位和个人发现的出土无主金银，经当地文化行政管理部门鉴定，除有历史文物价值的按照《中华人民共和国文物法》的规定办理外，必须交给中国人民银行收兑，价款上缴国库。
第十四条 公安、司法、海关、工商行政管理、税务等国家机关依法没收的金银，一律交售给中国人民银行，不得自行处理或者以其他实物顶替。没收的金银价款按照有关规定上缴国库。

第三章 对金银配售的管理
第十五条 凡需用金银的单位，必须按照规定程序向中国人民银行提出申请使用金银的计划，由中国人民银行审批、供应。
中国人民银行应当按照批准的计划供应，不得随意减售或拖延。
第十六条 中华人民共和国境内的外资企业、中外合资企业以及外商，订购金银制品或者加工其他含金银产品，要求在国内供应金银者，必须按照规定程序提出申请，由中国人民银行审批予以供应。
第十七条 使用金银的单位，必须建立使用制度，严格做到专项使用、结余交回。未经中国人民银行许可，不得把金银原料（包括半成品）转让或者移作他用。
第十八条 在本条例规定范围内，中国人民银行有权对使用金银的单位进行监督和检查。使用金银的单位应当向中国人民银行据实提供有关使用金银的情况和资料。

第四章 对经营单位和个体银匠的管理
第十九条 申请经营（包括加工、销售）金银制品、含金银化工产品以及从含金银的废渣、废液、废料中回收金银的单位，必须按照国家有关规定和审批程序，经中国人民银行和有关主管机关审查批准，在工商行政管理机关登记发给营业执照后，始得营业。
第二十条 经营单位必须按照批准的金银业务范围从事经营，不得擅自改变经营范围，不得在经营中克扣、挪用和套购金银。
第二十一条 金银质地纪念币的铸造、发行由中国人民银行办理，其他任何单位不得铸造、仿造和发行。
金银质地纪念章（牌）的出口经营，由中国人民银行和中华人民共和国对外经济贸易部分别办理。
第二十二条 委托、寄售商店，不得收购或者寄售金银制品、金银器材。珠宝商店可以收购供出口销售的带有金银镶嵌的珠宝饰品，但是不得收购、销售金银制品和金银器材。金银制品由中国人民银行收购并负责供应外贸出口。
第二十三条 边疆少数民族地区和沿海侨眷比较集中地区的个体银匠，经县或者县级以上中国人民银行以及工商行政管理机关批准，可以从事代客加工和修理金银制品的业务，但不得收购和销售金银制品。
第二十四条 国家允许个人邮寄金银饰品，具体管理办法由中国人民银行会同中华人民共和国邮电部制定。

第五章 对金银进出国境的管理
第二十五条 携带金银进入中华人民共和国国境，数量不受限制，但是必须向入境地中华人民共和国海关申报登记。
第二十六条 携带或者复带金银出境，中华人民共和国海关凭中国人民银行出具的证明或者原入境时的申报单登记数量查验放行；不能提供证明的或者超过原入境时申报登记数量的，不许出境。
第二十七条 携带在中华人民共和国境内供应旅游者购买的金银饰品（包括镶嵌饰品、工艺品、器皿等）出境，中华人民共和国海关凭国内经营金银制品的单位开具的特种发货票查验放行。无凭据的，不许出境。
第二十八条 在中华人民共和国境内的中国人、外国侨民和无国籍人出境定居，每人携带金银的限额为：黄金饰品1市两（31．25克），白银饰品10市两（312．50克），银质器皿20市两（625克）。经中华人民共和国海关查验符合规定限额的放行。
第二十九条 中华人民共和国境内的外资企业、中外合资企业，从国外进口金银作产品原料的，其数量不限；出口含金银量较高的产品，须经中国人民银行核准后放行。未经核准或者超过核准出口数量的，不许出境。

第六章 奖励与惩罚
第三十条 有下列事迹的单位或者个人，国家给予表彰或者适当的物质奖励：
（一）认真执行国家金银政策法令，在金银回收或者管理工作中做出显著成绩的；
（二）为保护国家金银与走私、投机倒把等违法犯罪行为坚决斗争，事迹突出的；
（三）发现出土无主金银及时上报或者上交，对国家有贡献的；
（四）将个人收藏的金银捐献给国家的。
第三十一条 违反本条例的下列行为，根据情节轻重，分别由中国人民银行、工商行政管理机关和海关按照各自的职责权限给予以下处罚：
（一）违反本条例第八、九、十、十一条规定，擅自收购、销售、交换和留用金银的，由中国人民银行或者工商行政管理机关予以强制收购或者贬值收购。情节严重的，工商行政管理机关可并处以罚款，或者单处以没收。
违反本条例第八、九、十、十一条规定的，工商行政管理机关可另处以吊销营业执照。
（二）违反本条例第十三条规定，私自熔化、销毁、占有出土无主金银的，由中国人民银行追回实物或者由工商行政管理机关处以罚款。
（三）违反本条例第十七条规定擅自改变使用用途或者转让金银原材料的，由中国人民银行予以警告，或者追回已配售的金银。情节严重的，处以罚款直至停止供应。
（四）违反本条例第十九、二十、二十一、二十二、二十三条规定，未经批准私自经营的，或者擅自改变经营范围的，或者套购、挪用、克扣金银的，由工商行政管理机关处以罚款或者没收。情节严重的，可并处以吊销营业执照、责令停业。
（五）违反本条例第七条规定，将金银计价使用、私相买卖、借贷抵押的，由中国人民银行或者工商行政管理机关予以强制收购或者贬值收购。情节严重的，由工商行政管理机关处以罚款或者没收。
（六）违反本条例第五章有关金银进出国境管理规定或者用各种方法偷运金银出境的，由海关依据本条例和国家海关法规处理。
（七）违反本条例第十四条规定的，由中国人民银行予以收兑。对直接责任人员由有关单位追究行政责任。
第三十二条 违反本条例规定，已构成犯罪行为的，由司法机关依法追究刑事责任。

第七章 附 则
第三十三条 本条例的施行细则，由中国人民银行会同国务院有关部门制定。
第三十四条 边疆少数民族地区的金银管理需要作某些变通规定的，由有关省、自治区人民政府会同中国人民银行根据本条例制定。
第三十五条 本条例自发布之日起施行。过去有关部门制定的金银管理办法即行废止。(附英文)

REGULATIONS OF THE PEOPLE'S REPUBLIC OF CHINA ON THE CONTROL OFGOLD AND SILVER

Important Notice: (注意事项)
英文本源自中华人民共和国务院法制局编译, 中国法制出版社出版的《中华人民共和国涉外法规汇编》(1991年7月版).
当发生歧意时, 应以法律法规颁布单位发布的中文原文为准.
This English document is coming from the "LAWS AND REGULATIONS OF THE
PEOPLE'S REPUBLIC OF CHINA GOVERNING FOREIGN-RELATED MATTERS" (1991.7)
which is compiled by the Brueau of Legislative Affairs of the State
Council of the People's Republic of China, and is published by the China
Legal System Publishing House.
In case of discrepancy, the original version in Chinese shall prevail.

Whole Document (法规全文)
REGULATIONS OF THE PEOPLE'S REPUBLIC OF CHINA ON THE CONTROL OF
GOLD AND SILVER
(Promulgated by the State Council on June 15, 1983)

Chapter I General Provisions
Article 1
These Regulations are formulated for the purpose of tightening control of
gold and silver, ensuring the demands for gold and silver in national
economic construction, and banning smuggling and speculation in gold and
silver.
Article 2
The gold and silver referred to in these Regulations include:
(1) gold and silver extracted form ore deposits, and gold and silver
refined as a by-product;
(2) gold and silver bars, nuggets, bullion and powder;
(3) gold and silver coins;
(4) gold and silver articles and gold- or silver-based alloy articles;
(5) gold and silver contained in chemical products; and
(6) gold and silver tailings, and gold and silver contained in residual,
liquid and solid wastes.
Platinum shall be controlled according to the relevant State provisions.
The gold and silver with a cultural relic nature shall be controlled
according to the Law of the People's Republic of China on Protection of
Cultural Relics.
Article 3
The State pursues a policy of unified control and monopoly purchase and
allocation with regard to gold and silver.
All gold and silver earnings and expenditures of State organs, armed
forces, organizations, schools, State-owned enterprises, institutions,
urban and rural collective economic organizations within the territory of
the People's Republic of China (hereinafter referred to as organizations
within territory) shall be incorporated in the State plan for gold and
silver earnings and expenditures.
Article 4
The competent agency of the State responsible for gold and silver is the
People's Bank of China.
The People's Bank of China is responsible for managing the State's gold
and silver reserves; responsible for the purchase, allocation and sale of
gold and silver; it shall work out and control purchasing, allocating and
selling prices of gold and silver in conjunction with the State competent
agency responsible for commodity prices; it shall work in conjunction with
the relevant competent agencies to examine and approve units dealing in
(including processing and retailing) gold and silver articles and chemical
products containing gold and silver and the recovery of gold and silver
from residual, liquid and solid wastes containing them (hereinafter
referred to as business units), and shall control and inspect the gold and
silver market; it shall supervise the implementation of these Regulations.
Article 5
All gold and silver in the possession of the organizations within
territory except the raw materials, equipment, vessels and souvenirs
retained for use with the permission of the People's Bank of China, must
be sold to the Bank and shall not be disposed of or kept without
authorization.
Article 6
The State protects the possession of gold and silver lawfully obtained by
individuals.
Article 7
No units and individuals within the territory of the People's Republic of
China are allowed to use gold and silver to calculate prices, to engage in
private buying and selling of gold and silver, or to use it as a mortgage
in respect of borrowing and lending.

Chapter II Control of Gold and Silver Purchase
Article 8
The purchase of gold and silver is monopolized by the People's Bank of
China. No unit or individual is permitted to purchase gold and silver
unless permitted or entrusted by the Bank.
Article 9
All gold and silver mined and refined by factories and mines, rural
communes, brigades and teams, armed forces and individuals engaging in and
producing gold and silver (including that extracted from ore deposits and
refined as by-product), must be sold to the People's Bank of China, and
must not be kept for sale, exchange or use by themselves without
authorization.
The producing units listed in the preceding paragraph must tighten control
over finished and semi-finished gold and silver products in the
manufacturing process according to the relevant provisions, and must not
sell or otherwise dispose of such products themselves without
authorization.
Article 10
The State encourages business units and those units using gold and silver
to recover gold and silver from associated mineral ores and from residual
liquid and solid wastes containing gold and silver.
Units listed in the preceding paragraph must sell their recovered gold and
silver to the People's Bank of China, and must not keep them for sale,
exchange or use by themselves without authorization, except those retained
for reuse by units using gold and silver with the permission of the
People's Bank of China.
Article 11
All gold and silver extracted or refined by organizations within territory
as a by-product from imported gold, silver or ore products must be sold to
the People's Bank of China, except for the gold and silver kept with the
permission of the Bank or those for reexport following processing the
imported materials in accordance with relevant provisions, and must not be
sold, exchanged or retained for use by themselves.
Article 12
Individuals wishing to sell gold or silver must sell it to the People's
Bank of China.
Article 13
Any excavated gold and silver objects without legal owners belong to the
State. No unit or individual may melt down, destroy, or take possession of
such gold and silver. Excavated gold and silver objects without legal
owners discovered by any unit or individual shall be sold to the People's
Bank of China and the receipts from such sales shall be turned over to the
Treasury; those found to be of historical value upon evaluation by local
cultural administration departments shall be handled in accordance with
the Law of the People's Republic of China on the Protection of Cultural
Relics.
Article 14
All gold and silver confiscated by the public security, judicial, Customs,
industry and commerce administration, taxation and other State organs
according to law must be sold to the People's Bank of China, and must not
be disposed of by these organs or substituted with other articles. The
sale proceeds from confiscated gold and silver shall be turned over to the
Treasury according to relevant provisions.

Chapter III Control of Allocation and Sale of Gold and Silver
Article 15
Units requiring gold and silver for use shall submit to the People's Bank
of China a plan requesting the use of gold and silver according to
specified procedures, and the Bank shall supply such gold and silver after
examination and approval. The People's Bank of China shall supply gold
and silver according to the approved plan, and must not reduce at will the
amount approved or delay delivery.
Article 16
Foreign-capital enterprises, Chinese-foreign equity joint ventures and
foreign businessmen within the territory of the People's Republic of China
purchasing gold and silver articles or processing goods containing gold
and silver thus wishing to acquire gold and silver supplies in China shall
make application according to the specified procedures to the People's
Bank of China for examination and approval and fulfillment of the request.
Article 17
Units using gold and silver must establish their utilization system,
comply strictly with the earmarked utilization, and return any unused
portion. Without the permission of the People's Bank of China, they shall
not transfer gold and silver materials (including semi-finished products)
to others or use them for any other purposes.
Article 18
The People's Bank of China has the authority, within the scope provided
for in these Regulations, to supervise and check up on units using gold
and silver. The units concerned shall provide the Bank with truthful
information and data in regard to the use of gold and silver.

Chapter IV Control of Business Units and Self-Employed Silver- smiths
Article 19
Units applying for dealing in (including processing and marketing of) gold
and silver articles and chemical products containing gold and silver, and
those recovering gold and silver from residual, liquid and solid wastes
containing them, shall be subject to examination and approval of the
People's Bank of China and the relevant competent agencies according to
the relevant provisions and approving procedures of the State and shall
register with and obtain operating licences from the administrative
department for industry and commerce before they begin operations.
Article 20
Business units must conduct their business within the approved scope, and
shall not alter the scope of business without authorization, embezzle gold
and silver or use them for any other purpose, or illegally purchase them
in the course of their operations.
Article 21
The minting and issuing of gold- and silver-based souvenir coins shall be
handled by the People's Bank of China, and no other unit may mint, imitate
or issue such coins. The export of gold- and silver-based souvenir badges
(or plaques) shall be handled respectively by the People's Bank of China
and the Ministry of Foreign Economic Relations and Trade of the People's
Republic of China.
Article 22
Commission stores and second-hand shops may not purchase or sell on
commission gold and silver articles and appliances. Jewellery shops may
purchase jewellery inlaid with gold and silver for sale abroad, but may
not purchase or sell gold and silver articles and appliances. The People's
Bank of China is responsible for purchasing gold and silver articles for
export and supplying them to the foreign trade departments.
Article 23
Self-employed silversmiths in border areas inhabited by minority
nationalities and in coastal areas with a concentration of relatives of
overseas Chinese, may engage in processing and repairing gold and silver
articles for clients upon the approval of the People's Bank of China at
the county level or above and of the administration for industry and
commerce, but are not allowed to purchase or sell gold and silver
articles.
Article 24
The State allows individuals to send gold and silver jewellery by post,
and specific measures for control thereof shall be worked out by the
People's Bank of China in conjunction with the Ministry of Post and
Telecommunications.

Chapter V Control of Gold and Silver Taken into or out of the Territory of China
Article 25
There is no limit to the quantity of gold and silver to be brought into
the People's Republic of China. However, this must be declared at the
Customs of the People's Republic of China at the port of entry.
Article 26
Gold and silver taken or retaken out of China shall be inspected and
released by the Customs of the People's Republic of China according to the
quantity specified in the certificate issued by the People's Bank of China
or the declaration form at the time of entry; it may not be taken out if
no certificate is produced or if the amount exceeds that specified in the
declaration form at the time of entry.
Article 27
Gold and silver jewellery (including inlaid jewellery handicraft and art
products and vessels) to be carried out of China by tourists shall be
inspected and released by the Customs of the People's Republic of China
against the special invoices issued by the domestic units dealing in gold
and silver articles. Without such invoices, the articles may not be taken
out of China.
Article 28
When Chinese citizens, foreign nationals or stateless persons wish to
leave the People's Republic of China to immigrate abroad, they may each
carry out up to 1 liang (31.25 grams) in gold jewellery, 10 liang (312.50
grams) in silver jewellery and 20 liang (625 grams) in silver vessels.
Items not exceeding these limits shall be allowed to be carried out upon
inspection by the Customs of the People's Republic of China.
Article 29
There is no limit to the quantity of gold and silver to be imported as raw
materials by foreign-capital enterprises and Chinese-foreign equity joint
ventures in the People's Republic of China. Export products containing a
high percentage of gold and silver shall be released upon verification and
approval by the People's Bank of China. Items not verified and approved or
in excess of the approved amount shall not be exported.

Chapter VI Rewards and Penalties
Article 30
Units or individuals who make the following contributions shall be
commended or given appropriate material rewards by the State:
(1) those who have made marked successes in recovering or controlling gold
and silver in strict implementation of the State policies and decrees
concerning gold and silver;
(2) those who have had outstanding performance in the protection of gold
and silver for the State in the struggle against violations of law and
criminal acts such as smuggling and speculation;
(3) those who have promptly reported or handed over to the responsible
organ upon discovery of unearthed gold and silver without legal owner,
thus rendering a service to the state; and
(4) those who have donated to the State their personal gold and silver
collections.
Article 31
The following acts in violation of these Regulations shall be subject to
penalty imposed, in accordance with the severity of the case, by the
People's Bank of China, or by the administrative department for industry
and commerce, or by the Customs, according to their respective terms of
reference:
(1) If gold and silver have been purchased, sold, exchanged or retained
without authorization in violation of Articles 8, 9, 10, and 11 of these
Regulations, the People's Bank of China or the administrative department
for industry and commerce shall resort to compulsory purchase or devalued
purchase. In cases of serious violation, the administrative department for
industry and commerce may impose fines in addition, or simply confiscate
the gold and silver in question.
In cases of violation of Articles 8, 9, 10, and 11 of these Regulations,
the administrative department for industry and commerce may revoke
violators' business licences in addition.
(2) If unearthed gold and silver objects without legal owners have been
melted down, destroyed or held in possession in violation of Article 13 of
these Regulations, the People's Bank of China shall recover the unearthed
objects or the administrative department for industry and commerce shall
impose fines.
(3) If the intended use of gold and silver is altered, or gold and silver
used as raw materials are transferred without authorization in violation
of Article 17 of these Regulations, the People's Bank of China shall
either issue a warning or recover the gold and silver allocated. In cases
of serious violation, fines shall be imposed or even supplies suspended.
(4) For such acts as dealing in gold and silver without authorization,
altering the scope of business without authorization, illegally purchasing
or using gold and silver for other purpose, or embezzling gold and silver,
in violation of Articles 19, 20, 21, 22 and 23 of these Regulations, the
administrative department for industry and commerce shall impose fines or
confiscate the goods. In cases of serious violation, business licenses may
be revoked in addition and suspension of business operations be ordered.
(5) If gold and silver are used to calculate prices, bought or sold
privately, or used as a means of a mortgage in respect of borrowing and
lending in violation of Article 7 of these Regulations, the People's Bank
of China or the administrative department for industry and commerce shall
purchase such gold and silver compulsorily or at devalued prices. In cases
of serious violation, the administrative department for industry and
commerce may impose fines or confiscate the gold and silver in question.
(6) If the provisions in Chapter V of these Regulations concerning the
gold and silver taken into or out of China are violated or various means
are used to smuggle gold and silver out of China, the Customs shall deal
with such cases in accordance with these Regulations and the Customs law
and regulations.
(7) If the provisions of Article 14 of these Regulations are violated, the
People's Bank of China shall purchase the gold and silver in question. The
administrative liability of those directly responsible shall be
investigated by the relevant units.
Article 32
If violations of these Regulations constitute crimes, the judicial organs
shall investigate the criminal responsibilities according to law.

Chapter VII Supplementary Provisions
Article 33
The rules for implementation of these Regulations shall be formulated by
the People's Bank of China in conjunction with the relevant departments
under the State Council.
Article 34
If modified regulations are required for gold and silver control in border
areas inhabited by minority nationalities, the people's governments of the
provinces and autonomous regions concerned shall formulate them in
conjunction with the People's Bank of China in accordance with these
Regulations.
Article 35
These Regulations shall go into effect as of the date of promulgation.
Measures of gold and silver control previously formulated by the related
departments thus are hereby nullified.


河南省人大常委会


河南省保护消费者合法权益条例
河南省人大常委会



（1989年7月18日河南省第七届人民代表大会常务委员会第十次会议通过）

目 录

第一章 总 则
第二章 消费者的权利和义务
第三章 生产经营者的责任
第四章 管理和监督
第五章 消费纠纷处理
第六章 消费纠纷仲裁
第七章 法律责任
第八章 附 则

第一章 总 则
第一条 为保护消费者的合法权益，加强对商品生产、销售和商业性服务的社会监督，根据国家有关法律、法规的规定，结合我省情况，制定本条例。
第二条 本条例所称的消费者，是指有偿获得商品和接受服务用于物质和文化生活需要的个人或单位。
本条例所称的生产经营者，是指从事商品生产、销售和提供商业性服务的单位或个人。
第三条 凡在本省行政区域内的生产经营者和消费者，均应遵守本条例。
第四条 各级人民政府负责在本行政区域内实施本条例，依法履行保护消费者合法权益的职责。

第二章 消费者的权利和义务
第五条 消费者有权依法对生产经营者为社会提供的商品和服务进行监督。
第六条 消费者享有以下权利：
（一）自由选择商品和接受服务；
（二）了解商品和服务的质量、价格、计量、性能等真实情况；
（三）购买商品或接受服务，有权获得符合国家标准和规定的质量、价格、安全、卫生、计量等保障；
（四）购买的商品不符合国家规定或双方约定的质量标准，有权要求修理、更换、退货；
（五）因商品或服务质量不合格造成财产、人身损害的，有权要求赔礼道歉或赔偿，有权投诉、起诉；
（六）就商品或服务中的问题，提出建议或批评；
（七）对损害消费者合法权益的行为，有权向有关的行政管理部门、消费者组织举报。
第七条 消费者应履行下列义务：
（一）尊重生产经营者的劳动和合法权益；
（二）挑选商品应爱护商品；
（三）遵守营业服务秩序；
（四）投诉、举报应实事求是。

第三章 生产经营者的责任
第八条 生产经营者必须坚持社会主义的经营方向，遵守国家法律、法规和政策，遵守职业道德，坚持公平、诚实、信用的原则，不得损害消费者的合法权益。
第九条 生产经营者必须遵守下列规定：
（一）生产、销售商品或提供服务必须符合国家规定的质量标准。达不到质量标准仍有使用价值的商品，应做出明显标记，降价销售；提供服务达不到质量标准的，应降级或减少收费；
（二）商品价格和服务收费标准，必须符合国家价格管理的有关规定，并按规定明码标价；
（三）生产、销售的商品，必须附有按规定应附有的检验合格证、使用说明书，标明生产厂家、厂址、生产批号等。限时使用的商品必须标明出厂日期、有效期或失效时间；
（四）生产、销售商品必须使用标准计量器具，并为消费者的复验提供方便，不得短尺少秤；
（五）生产、销售商品应依法使用商标；
（六）商品和服务的广告内容必须真实；
（七）不得强迫消费者购买商品或接受服务，不得用任何手段搭配销售商品；
（八）按国家规定或双方约定实行包修、包换、包退的商品，必须履行“三包”；按国家规定或双方约定应重新提供服务的，必须重新提供服务；
（九）出售应当场开封、测试的商品，必须当场开封、测试；
（十）以预收货款、邮购方式销售商品或提供服务，必须保质、保量、按期履约；
（十一）未按国家规定检验的进口商品，不得销售；
（十二）尊重、支持消费者组织依法履行职责。
第十条 下列行为应予禁止：
（一）生产、销售国家法律、法规禁止的商品，提供国家法律、法规禁止的服务；
（二）生产、销售霉烂变质、有毒有害、淘汰失效等危害消费者安全和健康的商品，提供不安全的服务；
（三）生产、销售以次充好、以假充真、掺杂使假、偷工减料的商品；
（四）哄抬物价、变相涨价、乱涨价；
（五）冒充注册商标或假冒他人注册商标；
（六）制作虚假广告或进行其它欺骗性宣传；
（七）在经营活动中欺行霸市、讹诈消费者；
（八）在经营活动中侮辱、打骂消费者；
（九）干扰、妨碍、抗拒行政管理部门工作人员依法执行公务。

第四章 管理和监督
第十一条 各级工商行政管理、物价、卫生、技术监督、商品检验、公安、文化、新闻出版、广播电视等行政管理部门以及行业主管部门应各司其职，加强对生产经营活动的管理监督。对违反国家法律、法规或本条例规定，损害消费者合法权益的行为，应依法处理。
第十二条 县级以上行政区域经同级人民政府批准成立消费者组织，消费者组织是指消费者协会、消费者委员会及其分会。消费者组织的机构、经费等由省人民政府另行规定。
消费者组织是在同级人民政府指导下，协同行政管理部门对生产经营者提供的商品和服务进行社会监督，指导消费，维护消费者合法权益的社会团体，其工作受法律保护。
消费者组织由工商行政管理部门组织有关行政管理部门代表、企业主管部门代表、社会团体代表、新闻单位代表和消费者代表组成。消费者组织挂靠在同级工商行政管理部门。
第十三条 消费者组织行使下列职权：
（一）宣传国家有关消费的法律、法规、方针、政策；
（二）对商品和服务的质量、价格、卫生、安全、规格、计量、说明、包装、商标、广告等进行监督检查，必要时公布结果；
（三）对损害消费者合法权益的生产经营者进行批评教育，情节严重者予以揭露；
（四）接受消费者投诉，调查、调解消费纠纷，解答消费者咨询；
（五）协助人民政府及有关部门清查假冒、劣质商品及其它严重危害消费者合法权益的案件；
（六）支持或代表不特定的多数消费者对损害消费者合法权益的行为提起诉讼；
（七）向有关企业或部门反映消费者的意见和要求，涉及保护消费者合法权益的问题向有关行政管理部门或企业主管部门提出查询；
（八）参与评选或撤销优质名牌产品活动，组织对名优产品的质量跟踪，组织评议、推荐消费者欢迎的生产经营者及商品；
（九）参与草拟有关保护消费者合法权益的法规、规章等规范性文件；
（十）调查、了解市场情况，收集研究商品或服务信息，向生产经营者反馈。
第十四条 各级人民政府及其所属行政管理部门应当支持消费者组织或公民开展维护消费者合法权益的各种形式的社会监督。
第十五条 新闻单位应对损害消费者合法权益的行为进行舆论监督。

第五章 消费纠纷处理
第十六条 消费者的合法权益受到损害时，应先与生产经营者交涉解决。交涉无效，可以选择下列方式请求保护：
（一）向生产经营者的主管部门投诉；
（二）向有关行政管理部门投诉；
（三）向消费者组织投诉；
（四）向消费纠纷仲裁委员会申请仲裁；
（五）向人民法院起诉；
对确属本部门管辖范围的消费纠纷，有关部门应及时受理，不得推诿。
第十七条 消费者受到损害提出交涉，应从知道或应当知道受到损害之日起一年内提出。有规定期限或约定期限的，应当在规定期限或约定期限内提出。
责任方愿意承担责任时，不受上述时效限制。
第十八条 消费者直接与生产经营者交涉的，凡当时能解决的，必须当时解决。当时解决不了的，应当从消费者提出要求之日起十日内作出答复。
对消费者的投诉，生产经营者的主管部门、有关行政管理部门应从接到投诉之日起四十五日内作出处理。
消费者组织接到消费者投诉后，应在十日内作出是否受理的决定。受理的，应在四十五日内进行调查、调解；不受理的应及时通知投诉者，并讲明理由。
第十九条 对损害消费者合法权益的行为，消费者应向生产经营活动所在地的行政管理部门和消费者组织投诉。
投诉应说明受害事实，提出有关证据和具体要求。
第二十条 消费者或生产经营者对有关行政管理部门处理不服的，可以在收到处理决定书之日起十五日内依法向人民法院起诉。法律、法规另有规定的除外。
对超过期限不起诉、又拒不执行处理决定的，由作出处理决定的行政管理部门依法强制执行或申请人民法院强制执行。
第二十一条 行政管理部门或企业主管部门对消费者组织提出的查询，应在十五日内作出书面答复。

第六章 消费纠纷仲裁
第二十二条 县级以上工商行政管理部门设立消费纠纷仲裁委员会。
消费纠纷仲裁委员会经同级人民政府批准，由工商行政管理部门会同有关行政管理部门和社会团体组成。
第二十三条 消费纠纷仲裁委员会受理本辖区内发生并经当事人申请仲裁的消费纠纷案件。法律、法规另有规定的除外。
消费纠纷案件的仲裁，由专职和兼职仲裁员组成的仲裁庭办理。简单的消费纠纷案件可由仲裁员一人独任办理。
消费纠纷案件的仲裁实行一次裁决制度。
第二十四条 消费纠纷仲裁委员会对受理的消费纠纷案件，应在四十五日内进行调解或作出裁决。
当事人对消费纠纷仲裁委员会的仲裁决定不服，可在接到仲裁决定书之日起十五日内向当地人民法院起诉。期满不起诉又不履行的，当事人一方可以申请人民法院强制执行。
第二十五条 消费纠纷的仲裁办法由省人民政府另行规定。

第七章 法律责任
第二十六条 对损害消费者合法权益的生产经营者，由工商行政管理、物价、卫生、技术监督、商品检验、公安、文化、新闻出版、广播电视等有关行政管理部门，按照各自的职责权限和国家有关法律、法规的规定作以下处理：
（一）批评教育；
（二）责令向受害者赔礼道歉；
（三）警告；
（四）对违法、违禁、有毒、有害的商品或服务活动采取控制或限制措施；
（五）没收、销毁违法、违禁、有毒、有害物品；
（六）没收非法所得；
（七）罚款；
（八）停业整顿；
（九）吊销营业执照；
（十）治安管理处罚；
（十一）其他措施。
以上各项可以单独适用或并处。
第二十七条 生产经营者违反本条例第九条有关款项，按以下规定处理：
（一）违反本条例第九条（二）项规定，不按规定明码标价的，物价或工商行政管理部门可处500元以下罚款。
（二）违反本条例第九条（七）项规定的，由工商行政管理部门责令退回货款或服务费用。情节严重的处货款或服务费用的三倍以下罚款。
（三）违反本条例第九条（八）项规定的，由工商行政管理、技术监督部门或生产经营者的主管部门责令其修理、更换、退货或重新服务。由于拖延、推诿给消费者造成损失，由生产经营者赔偿。情节严重的责令限期改正或停业整顿。
（四）违反本条例第九条（九）项规定，销售的商品不合格，消费者要求退货而拒不退货的，由工商行政管理部门责令销售者退换商品，并承担往返运送商品的费用。
（五）违反本条例第九条（十）项规定的，由工商行政管理部门责令退回预收、邮购货款并付利息，按预收、邮购金额处3％至10％的罚款，没收其非法所得，情节严重的责令停业整顿。
第二十八条 在生产经营活动中损害消费者合法权益的行为构成犯罪的，由司法机关依法追究刑事责任。
第二十九条 损害消费者合法权益的生产经营者在承担刑事责任或者行政责任的同时，还必须赔偿消费者实际经济损失和承担其他民事责任。
经济赔偿无法退赔消费者的，应上缴财政。
第三十条 销售的商品和提供的服务损害了消费者利益，但责任确属生产企业或供货单位的，销售者和服务者应先赔偿消费者损失，再向生产企业或供货单位索赔。
第三十一条 出租柜台、固定营业场所或举办展销会销售商品和提供服务给消费者造成损失的，因生产经营者转移使消费者无法向展销者或承租者索赔时，出租者和主办者应先赔偿消费者损失，再向责任者索赔。
第三十二条 生产经营者损害消费者利益已经有关行政管理部门作过处理的，其他行政管理部门不得以同一事实或理由再作行政处罚。
第三十三条 消费者违反本条例第七条规定的，应对其批评教育，造成损害的应予以赔偿，情节严重的由司法机关依法查处。
第三十四条 各级工商行政管理、物价、卫生、技术监督、商品检验、公安、文化、新闻出版、广播电视等有关行政管理部门的工作人员和消费者组织、消费纠纷仲裁委员会的工作人员应严格执行国家的法律、法规和政策，对玩忽职守、徇私舞弊的，主管部门应视情节轻重给予批评教
育或行政处分；构成犯罪的，由司法机关依法追究刑事责任。

第八章 附 则
第三十五条 农民购买种子、化肥、农药、农膜、柴油等直接用于农业生产的生产资料，适用本条例。
第三十六条 本条例的具体应用问题，由省工商行政管理局负责解释。
第三十七条 本条例自1989年12月1日起施行。



1989年7月18日